Onboarding Operations: Scaling Onboarding at Sendoso with Jerry Henry
In this episode we’re joined by Jerry Henry to uncover the lessons he and his onboarding team have learned during the rapid growth of Sendoso.
Adopting new software is a big business decision for any company. You’re likely investing considerable time, money and effort to get it up and running.
Having a partner that is aligned around your goals and expectations of that investment can be the difference between a prosperous long-term relationship and a spiral into frustration and ultimately an expensive break-up.
Our guest today is Jerry Henry, Director Professional Services and Onboarding at Sendoso. In this episode you’ll hear how he:
- Defines 4 pillars of onboarding at Sendoso
- Empowers his team to get creative helping customers
- Reports on the business impact of onboarding performance
- Maps the journey for customers from closed won to successful
- Ensures a smooth handoff from sales to onboarding for customers
Enjoyed this episode? Connect with Jerry on LinkedIn and let him know, or subscribe for future episodes of Happy Customers.